Return Policy

Return Policy

Last Revised: June 1, 2025

General Policy

While all sales are final, Eko Design Co is committed to ensuring you're satisfied with your purchase. Due to the nature of handcrafted and small-batch production, we do not offer refunds or exchanges for incorrect orders, incompatible fitment, or general preference changes. We strongly encourage customers to carefully review product details and ensure compatibility with their vehicle or application before ordering. That said, we always stand behind our products and will do our best to help resolve any issues that may arise.
Unfortunately we cannot accept any returns on custom-made items such as QX70 Taillight Conversions, personalized Illuminart pieces, etc. 

Quality Assurance

Every product is carefully inspected(and if applicable tested for full functionality)before it leaves our shop. We take pride in the quality and consistency of our work and want you to feel confident in what you receive.

Defective or Damaged Items

If an item arrives damaged or non-functional, please contact us within 48 hours of delivery.
Be sure to include:

  • A description of the issue
  • Photos clearly showing the item and the damage/defect

Once your claim is reviewed, we may offer, at our discretion:

  • A replacement (based on inventory availability)
  • Store credit toward a future purchase
  • Repair guidance or troubleshooting support

We cannot guarantee a resolution if:

  • The issue is reported more than 48 hours after delivery
  • The damage is due to misuse, modification, or improper installation
  • There is insufficient documentation of the problem

Shipping Costs

In cases where a return is approved, the customer is responsible for return shipping unless otherwise specified. If we issue a return label, it must be used with the provided method.

Final Notes

Although returns and refunds are not part of our standard process, as a small business we genuinely care about your experience and will work with you to find a solution! If you ever have concerns, don’t hesitate to reach out!