FAQ

Materials such as concrete and wood will vary in grain and texture with each piece. 3D Printed pieces can also show slight variations. Of course we try to keep the finished product as close to the image as possible but it may have some unique features making it completely original.

We’re a hand-crafted company, which means the final product is produced in-house by hand, and orders are added to the production queue on a first-come-first-serve basis. The availability of materials used in production can also cause production times to vary. Eko Design Co is one person(Hello) so I don’t have the desire to keep a bunch of leftover stock everywhere.

I try to have most orders out within a few days. Keep in mind larger items do take a little longer than some of the smaller items. During some of my busier seasons, shipping lead times could be as long as 1-3 weeks.

If you’re coming from my old site Improper Engineering you’ll remember the production tracking system I developed. V2 will soon be up and managing things over here so you’ll be able to follow your order being made every step of the way.

If you need to change an order please email in ASAP as sometimes production can be started within minutes of your order being submitted. Generally, if it has been past a few hours since your order was submitted it’s best to assume your order can’t be changed, which does also mean no refunds.
Since we’re a handcrafted company I do not offer exceptions to this rule, sorry!

But contact us and let’s figure it out!

We do offer wholesale. Please email info(@)ekodesign.co with product quantities and more information on your order